Terms & Conditions

Area Car Service

IMPORTANT NOTICE

PLEASE READ THESE TERMS CAREFULLY.

Area Car Service IS A TECHNOLOGY AND RESERVATION PLATFORM. WE DO NOT OWN VEHICLES, EMPLOY DRIVERS, OR PERFORM TRANSPORTATION. ALL TRANSPORTATION IS PERFORMED BY INDEPENDENT, LICENSED THIRD-PARTY TRANSPORTATION PROVIDERS. SEE SECTION 4.

SECTION 27 CONTAINS A BINDING ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER. UNLESS YOU OPT OUT UNDER SECTION 27.6, YOU AND WE AGREE TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

SECTION 22.4 DISCLAIMS WARRANTIES. SECTION 23 LIMITS OUR LIABILITY. SECTION 24 CONTAINS AN ASSUMPTION OF RISK.

Contents

1. Introduction and Acceptance
2. Definitions
3. Eligibility and Authority to Book
4. Nature of the Platform and Independent Providers
5. Bookings
6. Quotes, Pricing, and Additional Charges
7. Payment Terms
8. Payment Authorization, Verification, and Fraud Prevention
9. Electronic Communications and Consent
10. Pickup, Airport Transfers, and Waiting Time
11. No-Show and Customer Delays
12. Vehicle Substitution, Routing, and Service Interruptions
13. Passenger Conduct, Accessibility, and Responsibilities
14. Prohibited Activities
15. Lost and Found
16. Cleaning, Damage, and Repair Charges
17. Right to Refuse or Terminate Service
18. Cancellation Policy
19. Refund Policy
20. Service Credits, Coupons, and Promotions
21. Customer Complaints and Service Review
22. Service Standards, Limitations, and Warranty Disclaimer
23. Limitation of Liability
24. Assumption of Risk
25. Force Majeure
26. Indemnification
27. Governing Law and Dispute Resolution
28. Insurance and Regulatory Compliance
29. Platform Use and Intellectual Property
30. General Provisions
31. Contact Information
32. Privacy, Data Protection, and International Users
33. Contact Us

1. Introduction and Acceptance

Welcome to Area Car Service (“Area Car Service,” “Company,” “we,” “our,” or “us”). These Terms of Service (the “Terms” or “Agreement”) form a legally binding agreement between you (“Customer,” “Passenger,” “User,” or “you”) and Area Car Service governing your access to and use of our website, mobile applications, communication channels, reservation systems, customer support, and transportation booking platform (collectively, the “Platform”).

1.1 How You Accept These Terms. You accept these Terms by any of the following:

(a) checking the box or selecting the button affirmatively indicating agreement when you create an account or submit a reservation request online; (b) accepting or acting upon a booking confirmation issued by Area Car Service, each of which states that the reservation is subject to these Terms and the Privacy Policy and provides links to both; (c) submitting payment or a payment authorization for a reservation; or (d) permitting transportation to proceed after receiving a booking confirmation.

1.2 Bookings Made Through Non-Web Channels. These Terms apply to every booking regardless of channel, including telephone, email, SMS, WhatsApp or other messaging services, live chat, social media, third-party booking partners, travel agencies, corporate accounts, and affiliates. Where a reservation is made through a channel that does not present a checkbox, the booking confirmation issued under Section 5.3 is the point of acceptance, and by proceeding with the reservation you agree to these Terms.

1.3 Record of Acceptance. For each acceptance, Area Car Service records and retains the date and time, the reservation or account identifier, the channel used, the IP address where applicable, and the version number of these Terms then in effect. You agree that this record is valid evidence of your agreement.

1.4 If You Do Not Agree. If you do not agree to these Terms, you must discontinue use of the Platform and must not book any service through Area Car Service.

2. Definitions

“Area Car Service” means the company operating the transportation reservation, dispatch, and customer-service platform described in these Terms.

“Platform” means the Company’s website, reservation system, applications, communication channels, APIs, emails, sms and related technology used to facilitate transportation bookings.

“Customer” means any individual or entity requesting, purchasing, paying for, or arranging transportation services.

“Passenger” means any individual transported pursuant to a reservation, whether or not they are the paying Customer.

“Cardholder” means the person in whose name a payment method is issued, where that person is not the Customer or Passenger.

“Transportation Provider” or “Provider” means any independent chauffeur, driver, transportation company, limousine or black-car operator, fleet operator, or other third-party transportation business that accepts, performs, or is assigned services through the Platform. All Transportation Providers operate as independent contractors and are not employees, agents, partners, or joint venturers of the Company unless expressly agreed in a separate written agreement.

“Driver” means an independent chauffeur, operator, or driver engaged by a Transportation Provider to perform transportation services.

“Booking” / “Reservation” means any transportation reservation submitted through the Platform.

“Trip” means the transportation service requested by the Customer.

“Vehicle” means the automobile, limousine, SUV, van, shuttle, executive vehicle, or other transportation equipment used to perform the Trip.

“Business Day” means Monday through Friday, excluding recognized United States federal holidays.

“Charges” means all amounts payable by the Customer in connection with a reservation, including the transportation fare and any tolls, waiting time, gratuity, additional stops, cleaning, damage, administrative, cancellation, no-show, or similar amounts, together with applicable taxes, surcharges, and regulatory fees.

“Company Fees” means amounts charged by Area Car Service in its own right for access to and use of the Platform, booking coordination, dispatch, customer support, and related services, as distinct from amounts collected by the Company as limited payment collection agent on behalf of a Transportation Provider.

“Force Majeure Event” has the meaning given in Section 25.

3. Eligibility and Authority to Book

3.1 Representations. By using the Platform, you represent and warrant that:

• You are at least eighteen (18) years of age or otherwise have legal authority to enter into binding contracts under applicable law;
• All information you provide to Area Car Service is true, accurate, current, and complete;
• You have the legal capacity to enter into this Agreement; and
• You are authorized to make reservations for yourself and any Passengers included in your booking.

3.2 Bookings on Behalf of Others. If you make a reservation on behalf of another individual, business, organization, family member, employee, or client, you represent that you have authority to bind those persons to these Terms, you remain personally and jointly responsible for the reservation and all Charges arising from it, and you agree to make each Passenger aware of the provisions that apply to them — in particular Sections 13, 14, 16, 24, and 27.

3.3 Corporate and Third-Party Accounts. Where a business, travel manager, executive assistant, hotel, concierge, event organizer, or agency books on behalf of a Passenger, that booking party is the Customer for all purposes under these Terms, including payment, cancellation, no-show, damage, and indemnification obligations, unless Area Car Service has agreed otherwise in a separate written account agreement.

4. Nature of the Platform and Independent Providers

4.1 The Company’s Role

Area Car Service operates a technology-enabled reservation, coordination, and customer-support platform. Our functions include accepting transportation requests; coordinating reservations; facilitating communications; assigning trips to participating Transportation Providers; processing customer payments where applicable; and providing customer support before, during, and after the Trip.

To the fullest extent permitted by applicable law, the Company’s responsibilities are limited to facilitating reservations and coordinating services between Customers and Transportation Providers. Area Car Service does not own, lease, or operate the Vehicles used to fulfill reservations, and does not itself perform transportation services. Area Car Service is not a common carrier, contract carrier, taxi service, or transportation company. All transportation is performed by independent Transportation Providers using their own Vehicles, drivers, licenses, and insurance.

4.2 Independent Transportation Providers

Unless expressly stated otherwise in writing, transportation services booked through Area Car Service are performed by independent Transportation Providers and their licensed Drivers. Transportation Providers are independent businesses responsible for operating their own Vehicles and for maintaining the licenses, permits, registrations, inspections, and insurance required under applicable federal, state, and local law.

Nothing in these Terms creates an employment, joint-venture, partnership, franchise, agency, or fiduciary relationship between Area Car Service and any Transportation Provider or Driver, except to the extent expressly required by applicable law.

4.3 Provider Representations and Corrective Discretion

Each Transportation Provider represents and warrants to Area Car Service that it is, and will remain throughout its participation in the Platform, properly licensed, permitted, registered, insured, and otherwise authorized to perform transportation services in each jurisdiction in which it operates, and that each Driver it engages is properly licensed and qualified. Transportation Providers are solely responsible for their own compliance, for the condition and roadworthiness of their Vehicles, and for the conduct of their Drivers.

Area Car Service relies on these representations. The Company does not undertake, and expressly disclaims, any duty to audit, inspect, investigate, supervise, monitor, or independently verify a Provider’s licensing, insurance, registration, inspection, vehicle condition, driver qualifications, or compliance status. At its sole discretion and without obligation, the Company may request, review, or decline to accept documentation from a Provider, and may suspend or remove a Provider from future assignments where the Company believes, in its discretion, that continued participation is inconsistent with the Company’s standards or applicable law. Any such action is taken for the Company’s own business purposes and does not constitute an assumption of responsibility for the Provider’s compliance, operations, or conduct.

4.4 Claims Arising from a Trip

Any claim arising from the performance of a Trip — including personal injury, death, property damage, loss, delay, discrimination, or misconduct by a Driver — is a claim against the Transportation Provider and, where applicable, its insurers. On written request following an incident, Area Car Service will provide the Customer with the identity and contact details of the Transportation Provider assigned to the reservation and the insurance carrier name and policy number the Company holds for that Provider, to the extent the Company is permitted to disclose them and they are reasonably necessary for the Customer to pursue a claim. Any assistance the Company provides in communicating with or making a claim against a Provider is voluntary, does not constitute an assumption of liability, and does not make the Company a party to that claim.

5. Bookings

5.1 Reservation Requests

Customers may submit transportation requests through any channel authorized by Area Car Service, including the Company website, mobile applications, telephone, email, SMS, live chat, social media messaging, third-party booking partners, and authorized affiliates. Submitting a reservation request does not, by itself, create a binding transportation contract.

5.2 Customer’s Booking Information

The Customer is solely responsible for providing complete and accurate booking information, including Passenger name, contact information, pickup date and time, pickup location, destination, flight information (if applicable), number of Passengers, luggage quantity and size, child-seat requirements, accessibility requests, and any special instructions. The Company is not responsible for delays, additional charges, or service failures caused by inaccurate, incomplete, misleading, or outdated information supplied by the Customer.

5.3 Acceptance of Bookings

A booking becomes confirmed only after Area Car Service issues written confirmation by email, SMS, the Company’s reservation system, or another Company-approved method. A quotation or temporary payment authorization alone does not constitute acceptance. Area Car Service may reject, refuse, modify, suspend, or cancel any reservation request where reasonably necessary, including for vehicle availability, operational limitations, safety concerns, suspected fraud, payment-authorization failure, inaccurate information, legal-compliance requirements, a Force Majeure Event (Section 25), or other legitimate business reasons.

Every booking confirmation issued by Area Car Service — whether by email, SMS, or the Company’s reservation system — states that the reservation is subject to these Terms and the Privacy Policy and provides links to both. By accepting a booking confirmation, or by allowing transportation to proceed after receiving it, the Customer agrees to these Terms.

5.4 Confirmation Details and Customer Review

A confirmed reservation will generally include, where applicable, a reservation number, pickup date and time, pickup location, destination, vehicle category, estimated fare, Passenger information, Driver assignment (when available), and any special requests accepted by the Company. The Customer must review the confirmation promptly upon receipt and notify Area Car Service of any discrepancy before the scheduled pickup. Failure to report errors before pickup may result in delays, additional charges, or an inability to provide the requested service.

5.5 Modifications

Customers may request changes to a confirmed reservation — such as pickup time or location, destination, vehicle category, passenger count, additional stops, or special accommodations. Modifications are subject to vehicle and Driver availability, operational feasibility, and any resulting pricing adjustment. The Company cannot guarantee that a requested modification can be accommodated after confirmation. Changes requested shortly before pickup may be treated as a cancellation and rebooking where operationally necessary, in which case Section 18 applies.

6. Quotes, Pricing, and Additional Charges

6.1 Estimates

Any fare estimate, online quote, verbal quotation, or preliminary pricing provided before booking confirmation is for informational purposes only and is not binding until confirmed by Area Car Service in writing.

6.2 Pricing Factors

Final pricing may depend on factors including pickup location, destination, distance, estimated duration, hourly commitments, vehicle class and availability, passenger count, luggage, tolls, parking, airport fees, congestion charges, taxes, applicable surcharges, and special accommodations.

6.3 All-In Quoted Price

The booking confirmation states the total price of the reservation, inclusive of all mandatory fees, charges, and any gratuity included by the Company, and exclusive only of:

(a) government-imposed taxes and regulatory fees stated separately where required by law; (b) charges that depend on what actually occurs during the Trip, as described in Section 6.4; and (c) charges arising from the conduct of the Customer or Passengers under Sections 13, 14, and 16.

Area Car Service does not add mandatory fees or surcharges after the point at which the total price is presented to the Customer for confirmation.

6.4 Additional Charges

A quoted price applies only to the itinerary confirmed at the time of booking. Additional charges may apply where the Customer requests or causes changes, including additional stops or passengers, route deviations, destination changes, extended waiting time, oversized or additional luggage, child safety equipment, meet-and-greet service, parking, tolls, ferry or venue fees, congestion pricing, cleaning, damage, administrative fees, or government-imposed taxes and regulatory fees.

Where reasonably practicable, and in all cases before a change is performed that will materially increase the price, the Company or the Driver will inform the Customer of the anticipated additional cost and obtain the Customer’s consent, which may be given verbally to the Driver, through the Platform, or in writing.

6.5 Published Rates

The Company does not publish a fixed schedule of rates. Rates for waiting time, additional stops, child seats, cleaning, damage, and other additional charges are calculated for each reservation based on factors including vehicle category, market and pickup location, time and date of service, duration, and the nature of the charge, and may vary between reservations. The rates applicable to a reservation are those in effect at the time that reservation is confirmed, and will be disclosed to the Customer in the booking confirmation or, for charges that depend on what occurs during the Trip, on request before the charge is incurred and in any event on the invoice or receipt issued after the Trip. Where a charge arises during a Trip, Section 6.4 applies and the Customer will be informed of the anticipated cost before the change is performed. No change to the Company’s rates applies to a reservation already confirmed.

6.6 Pricing Errors

Area Car Service may correct any typographical, computational, system-generated, or human pricing error discovered before or after confirmation. If a material error occurs, the Customer will be notified and may either accept the corrected fare or cancel the reservation without penalty, where permitted by applicable law. The Company will not apply a corrected price to a completed Trip without the Customer’s agreement.

6.7 Promotional Pricing

Discounts, coupon codes, referral credits, and marketing incentives may not be combined unless expressly stated, have no cash value, may expire without notice, and may be revoked in cases of abuse or fraud. Additional promotional terms appear in Section 20.

6.8 Currency

Unless expressly stated otherwise, all prices are quoted and payable in United States Dollars (USD). Where a reservation is performed and billed in another jurisdiction, it is quoted and payable in the currency stated in the booking confirmation.

7. Payment Terms

7.1 Accepted Methods and Authorization

Area Car Service accepts payment through methods approved by the Company, which may include major credit and debit cards, ACH transfers, digital wallets, bank transfers, corporate billing accounts, and third-party payment processors. The Company may modify accepted methods at any time.

The Customer acknowledges and agrees that, in collecting amounts due for transportation services, Area Car Service acts solely as the limited payment collection agent of the applicable Transportation Provider. Payment of the Charges to Area Car Service in this manner shall be considered the same as payment made directly by the Customer to the Transportation Provider, and discharges the Customer’s payment obligation to that Provider to the extent of the amount so paid. Area Car Service’s acceptance of payment does not make the Company a party to the transportation service itself, nor a transportation carrier, and does not alter the allocation of responsibility described in Section 4.

By providing payment information or authorizing a payment, the Customer represents that they are the lawful owner or authorized user of the payment method, have authority to authorize the transaction, and that sufficient funds or credit exist. The Customer authorizes Area Car Service and its payment processors to charge the payment method for all amounts due under these Terms, whether payable to the Company in its own right (including Platform, booking, coordination, administrative, and service fees) or collected by the Company as limited payment collection agent on behalf of a Transportation Provider.

7.2 Payment Requirements

Area Car Service may require full payment, partial payment, a deposit, or a valid payment authorization before confirming a reservation. Unless otherwise agreed in writing, payment must be received before transportation services commence. Failure to pay when required may result in cancellation, suspension, or refusal of service without liability to the Company.

7.3 Secure Payment Processing — Preferred Method

Area Car Service’s preferred and recommended method of payment is a secure electronic payment link or hosted checkout page provided by the Company through a reputable third-party processor (for example, Stripe or Square). Customers are encouraged to use this method for every transaction.

Area Car Service does not request, and will never request, that a Customer transmit a full payment card number, card verification value (CVV/CVC/CID), PIN, online banking credentials, or a photograph or scan of a payment card by email, SMS, WhatsApp, social media message, or any other unsecured channel. Any communication purporting to be from Area Car Service that makes such a request should be treated as fraudulent and reported to the Company immediately at the contact details in Section 31.

7.4 Customer-Initiated and Manual Payment Methods

(a) Telephone payment at the Customer’s request. Where a Customer chooses not to use an electronic payment link and instead requests that payment be processed by telephone or by another Company-approved manual method, the Customer voluntarily authorizes Area Car Service to process the payment using the information the Customer provides. The Customer acknowledges that this method is used at the Customer’s own election and request.

(b) Payment information volunteered by the Customer. From time to time a Customer may transmit payment card details or other payment information to Area Car Service through a channel the Company did not request and does not recommend, including email, SMS, messaging applications, or documents attached to correspondence. The Customer acknowledges that any such transmission is made at the Customer’s sole election and risk, is not solicited by the Company, and is contrary to the Company’s stated preference in Section 7.3. To the fullest extent permitted by applicable law, Area Car Service is not responsible for interception, unauthorized access, loss, or misuse of payment information occurring in transit over a channel selected by the Customer and outside the Company’s control.

(c) The Company’s handling of volunteer information. Where payment information is received through such a channel, Area Car Service will handle it in accordance with Section 7.6 and its internal payment-security procedures, will use it only to process the transaction the Customer authorized, and will delete it from the receiving channel within 24 hours, with a deletion record after processing. The Company does not thereby assume any obligation regarding the security of the channel the Customer chose.

(d) Right to decline. Area Car Service may decline any manual or non-standard payment request, and may require use of a secure electronic payment link, where necessary or appropriate for security, fraud prevention, card-network rules, or legal compliance. Declining such a request is not a breach of these Terms.

(e) No waiver. Processing a payment through a manual or Customer-selected channel on one occasion does not oblige the Company to do so again and does not waive Sections 7.3, 7.4(d), or 8.

7.5 Card-on-File and Additional Charges

The Customer authorizes Area Car Service to store the payment method used for a reservation and to charge that method for charges arising under these Terms, including approved reservation modifications, additional waiting time, additional stops, tolls, parking, airport fees, congestion charges, cleaning, vehicle damage, no-show fees, cancellation fees, applicable taxes, and government surcharges.

This authorization is a standing authorization for the reservation concerned and, where the Customer has an account or corporate billing arrangement, for subsequent reservations made under that account until the Customer withdraws it in writing. Withdrawal of authorization does not affect Charges already properly incurred.

Where reasonably practicable, the Company will notify the Customer before processing material additional charges, and will do so in all cases for cleaning and damage charges in accordance with Section 16.

7.6 Payment-Information Security and Retention

Area Car Service implements commercially reasonable administrative, technical, and organizational safeguards designed to protect payment information against unauthorized access, disclosure, alteration, misuse, or destruction. Access is restricted to authorized personnel through role-based access controls, authentication, internal authorization procedures, and audit logging. Where payment information is processed by third-party processors, that processing is also subject to those providers’ terms, privacy policies, and security practices. The Company retains payment-related information only as long as reasonably necessary for legitimate business, legal, accounting, tax, regulatory, security, or contractual purposes, and does not retain card verification values (CVV/CVC/CID) after authorization is completed.

7.7 Third-Party Cardholders and Payment on Behalf of Others

Where the payment method used for a reservation belongs to a person who is not the Customer or the Passenger, the Customer represents and warrants that the Cardholder has authorized the transaction and has been informed of the amount to be charged and of these Terms.

Area Car Service may, at its discretion and as a condition of confirming or completing such a reservation, require a signed credit card authorization form from the Cardholder, a copy of government-issued photo identification, verification of the billing address, or other confirmation of the Cardholder’s authorization. The Company may decline or cancel any reservation where such verification is not provided within a reasonable time.

The Customer agrees to indemnify Area Car Service under Section 26 for any claim, chargeback, or loss arising from the use of a payment method the Customer was not authorized to use.

7.8 Outstanding Balances and Failed Payments

Any unpaid balance becomes immediately due and payable upon completion of the Trip unless otherwise agreed in writing. If a payment is declined, reversed, rejected, disputed, or returned, Area Car Service may require an alternative payment method, suspend or cancel pending reservations, decline future bookings, delay service until payment is received, pursue lawful collection efforts, or recover amounts owed to the fullest extent permitted by applicable law, including reasonable costs of collection where recoverable.

7.9 Amounts Collected on Behalf of Providers

Amounts collected by Area Car Service as limited payment collection agent for a Transportation Provider are held for and remitted to that Provider in accordance with the Company’s agreement with the Provider. Nothing in these Terms obligates the Company to advance, guarantee, or insure amounts owed by a Customer to a Provider, or amounts owed by a Provider to a Driver. Company Fees are charged by the Company in its own right and are separate from amounts collected on a Provider’s behalf.

7.10 Gratuity

Unless the booking confirmation states otherwise, gratuity is included in the quoted price. Any additional gratuity offered to a Driver is voluntary and at the Customer’s discretion.

8. Payment Authorization, Verification, and Fraud Prevention

8.1 Authorization to Charge

By providing payment information, the Customer authorizes the Company and its payment processors to process all charges authorized under these Terms. This authorization remains effective until all outstanding obligations relating to the applicable reservation are satisfied.

8.2 Authorization Holds

Area Car Service may place a pre-authorization hold on a payment method before a Trip to verify the method and confirm available funds. A hold is not a charge. Release of a hold is governed by the timelines of the Customer’s card issuer or bank, over which the Company has no control.

8.3 Customer Verification

To protect Customers, Transportation Providers, cardholders, and the Company against fraud, identity theft, unauthorized transactions, chargebacks, money laundering, or other unlawful activity, Area Car Service may verify the identity of any Customer, Passenger, or payer before, during, or after confirmation. Where reasonably necessary, the Company may request government-issued photo identification, billing-address confirmation, a signed credit card authorization form, confirmation of card ownership or authorized use, or other information reasonably necessary to verify a transaction’s legitimacy.

8.4 Refusal or Failure to Verify

If requested verification information is not provided within a reasonable time, or if the Company reasonably believes a transaction presents an elevated fraud risk, Area Car Service may decline, suspend, delay, or cancel the reservation, refuse payment, or request an alternative payment method. The Company is not liable for losses resulting from actions reasonably taken in good faith to prevent fraud or comply with legal obligations.

8.5 Chargebacks

The Customer agrees to contact Area Car Service and allow a reasonable opportunity to resolve any payment dispute before initiating a chargeback. Improper, fraudulent, or bad-faith chargebacks may result in suspension of services, cancellation of future reservations, recovery of administrative costs where permitted by law, and other available remedies. Nothing in this Section limits any rights afforded to Customers under applicable consumer-protection law or the rules of the applicable card network, and nothing in this Section requires a Customer to forgo or delay a chargeback where a card network rule or applicable law provides otherwise.

8.6 Evidence in Payment Disputes

The Customer acknowledges that in responding to a chargeback or payment dispute, Area Car Service may submit to the card network, issuer, or processor the reservation record, booking confirmation, communications with the Customer, dispatch and GPS records supplied by the Provider, call recordings, and evidence of acceptance of these Terms under Section 1.3.

9. Electronic Communications and Consent

9.1 Service Communications

By providing your email address, telephone number, or other electronic contact information, you consent to receive communications from Area Car Service regarding reservation confirmations, invoices, receipts, payment requests, driver and dispatch information, trip updates, operational and customer-service notices, and legally required notices. These are transactional communications necessary to perform the service you have requested; consent to them is required in order to use the Platform, because a Vehicle cannot be dispatched to you without them. Where permitted by applicable law, these communications may be delivered by email, SMS, telephone, automated systems, mobile notifications, or other electronic means. You acknowledge that electronic communications satisfy any legal requirement that a communication be in writing. Message and data rates may apply.

9.2 Marketing Communications — Separate Consent

Area Car Service will send marketing or promotional messages by SMS, automated call, or prerecorded message only where you have separately and affirmatively opted in through a distinct, unchecked consent mechanism. At the point of opt-in you will be presented with substantially the following disclosure:

By checking this box you agree to receive recurring automated marketing text messages from AREA CAR SERVICE at the mobile number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our Privacy Policy and Terms of Service.

9.3 Opting Out

You may withdraw consent to marketing communications at any time by replying STOP to any marketing SMS, using the unsubscribe link in any marketing email, or contacting the Company at the details in Section 31. Opting out of marketing does not stop transactional communications under Section 9.1, and you may not opt out of transactional communications while you have an active reservation. Further opt-out information appears in the Privacy Policy.

9.4 Call Recording

Telephone calls to and from Area Car Service may be recorded for quality assurance, training, reservation accuracy, payment verification, dispute resolution, and fraud prevention. At the beginning of any such call, before any reservation or payment matter is discussed, a representative of the Company will tell you that the call is recorded and ask whether you agree. Recording continues only if you agree. If you do not agree, the call will continue without being recorded, or you may instead contact the Company by email, SMS, or live chat. Declining to be recorded will not affect the service you receive or the price you pay. Where all parties to a call must consent under applicable state law, no recording is retained unless every party has agreed. Recordings are retained in accordance with the Privacy Policy.

9.5 In-Vehicle Recording

Some Vehicles operated by Transportation Providers carry audio or video recording devices. Such recording is controlled by the Transportation Provider, not by Area Car Service, and is subject to the Provider’s own obligations under applicable law. Area Car Service does not operate, access, or control in-vehicle recording equipment except where a Provider voluntarily supplies a recording in connection with an incident investigation.

10. Pickup, Airport Transfers, and Waiting Time

10.1 Customer Availability and Communication

Passengers must be present and ready at the designated pickup location at the scheduled pickup time. The Customer is responsible for keeping their telephone operational and reachable, maintaining accurate contact information, and being available during pickup. Where reasonably practicable, the Driver or the Company may attempt to contact the Customer using the information provided. Failure to be present or reachable may result in the reservation being treated as a No-Show under Section 11.

10.2 Meet-and-Greet

Where a meet-and-greet service has been purchased or confirmed, the Driver will meet the Passenger at the designated meeting point. Availability may vary by airport, terminal, venue, or local regulation.

10.3 Airport Transfers and Flight Tracking

For airport transfers, the Customer is responsible for providing accurate airline, flight number, and arrival details. Where flight information is provided, the Company or the assigned Provider may monitor publicly available flight status as a courtesy; this does not guarantee that all delays, schedule changes, cancellations, gate changes, or diversions will be identified or accommodated. Flight data is supplied by third parties and may be inaccurate, delayed, or unavailable. Where operationally feasible, the Company will make commercially reasonable efforts to accommodate delayed arrivals, subject to vehicle and Driver availability, legal driving-hour limits, airport regulations, and operational constraints. Airport pickups are conducted in accordance with applicable airport rules and designated procedures, and Passengers must follow the pickup instructions provided.

10.4 Complimentary Waiting Time

Unless otherwise specified in writing, standard non-airport pickups include up to [[fifteen (15)]] minutes of complimentary waiting time beginning at the scheduled pickup time, and airport arrivals include up to [[thirty (30)]] minutes of complimentary waiting time beginning after the aircraft has landed. International arrivals, customs delays, or oversized-baggage processing may require additional waiting time subject to additional charges.

10.5 Additional Waiting Time

If the Customer requests that the Driver continue waiting beyond the complimentary period, or if the Passenger has not appeared and the Customer asks that the Driver remain, additional waiting charges apply at the rates applicable to the reservation under Section 6.5, calculated in increments of [[fifteen (15)]] minutes. Extended waiting is subject to Driver availability and operational scheduling; the Company is not obligated to provide unlimited waiting time.

11. No-Show and Customer Delays

11.1 Customer No-Show

A reservation may be classified as a Customer No-Show if the Customer fails to appear at the pickup location, cannot be contacted using the provided information, refuses transportation after Driver arrival, remains unavailable after expiration of the applicable waiting period, or otherwise abandons the reservation. For airport pickups, a Passenger who leaves the airport without notifying the Company may be considered a No-Show. Unless otherwise required by applicable law or expressly agreed by the Company, a No-Show reservation may be charged the full reservation amount.

11.2 Driver No-Show

If the assigned Driver fails to arrive due to circumstances within the Company’s control, Area Car Service will make commercially reasonable efforts to provide a replacement Vehicle or alternative transportation. If a replacement cannot reasonably be arranged, the Customer is eligible for a refund in accordance with the Refund Policy (Section 19) and may, at the Company’s discretion, receive a service credit toward a future Trip.

11.3 Customer Delays

If a Customer anticipates being delayed, the Customer must notify Area Car Service or the assigned Driver as soon as reasonably possible. Notifying the Company of a delay does not guarantee that the reservation can be extended or modified without additional charges. The Company will make commercially reasonable efforts to accommodate delays subject to operational availability; repeated or significant delays may require cancellation, rescheduling, or reassignment.

12. Vehicle Substitution, Routing, and Service Interruptions

12.1 Vehicle Substitution

Area Car Service may substitute the reserved Vehicle with another of equal or greater passenger capacity or comparable service category where reasonably necessary due to operational requirements, mechanical issues, safety, maintenance, regulatory requirements, or circumstances beyond the Company’s reasonable control. A substitution does not constitute a breach of these Terms provided the replacement Vehicle is reasonably suitable for the reserved service. Website images, advertisements, and marketing materials are examples only and do not guarantee a specific make, model, color, year, license plate, or appearance unless expressly confirmed in writing.

12.2 Route Selection

Unless specific routing has been agreed in advance, Drivers may determine the safest and most practical route based on prevailing traffic, road closures, weather, construction, public-safety considerations, and applicable law. Customer-requested route deviations may result in additional charges under Section 6.4.

12.3 Service Interruptions

Transportation services may be delayed, interrupted, modified, or canceled due to circumstances beyond the Company’s reasonable control, including a Force Majeure Event (Section 25). Area Car Service will use commercially reasonable efforts to minimize disruption but does not guarantee uninterrupted service.

13. Passenger Conduct, Accessibility, and Responsibilities

13.1 Conduct

Passengers must conduct themselves safely, respectfully, and lawfully. Passengers shall not:

• engage in violent, threatening, abusive, harassing, or discriminatory conduct;
• interfere with the safe operation of the Vehicle;
• consume illegal drugs or possess unlawful weapons;
• consume alcohol in the Vehicle, or carry open containers of alcohol, where prohibited by applicable law;
• engage in any unlawful activity;
• damage Company or Transportation Provider property;
• smoke or vape in the Vehicle; or
• create unsafe or hazardous conditions.

The Customer is responsible for the conduct of all individuals included in the reservation.

13.2 Responsibilities

Customers and Passengers are responsible for:

• providing accurate reservation information and arriving on time;
• complying with applicable law and reasonable Driver instructions relating to safety;
• wearing seat belts where required by law and ensuring minors are appropriately supervised;
• securing personal belongings; and
• informing the Company of any special transportation requirements before the reservation.

13.3 Vehicle Capacity

Passengers shall not exceed the legal seating capacity of the assigned Vehicle. Area Car Service may refuse transportation where passenger count, luggage volume, or cargo exceeds the safe or lawful operating capacity of the Vehicle. Additional Vehicles may be required at the Customer’s expense.

13.4 Child Safety

Customers must notify Area Car Service in advance if child restraint systems are required. Where child seats are requested, the Company will make commercially reasonable efforts to provide them, subject to availability, at the rates applicable to the reservation under Section 6.5. Drivers are not permitted to install child restraint systems. The Customer remains responsible for installing any restraint system correctly, for compliance with applicable child-passenger-safety laws, and for confirming that any restraint system is appropriate for the child’s age, height, and weight.

13.5 Luggage

Customers are responsible for accurately disclosing luggage quantity and size at booking. Stated luggage capacities are estimates and are not binding. Oversized, excessive, fragile, hazardous, or unusual items may require a larger Vehicle or may not be accepted. Loading and stowing of luggage is performed as a courtesy, and neither the Company nor the Transportation Provider acts as a bailee of Customer property. Area Car Service is not responsible for ordinary wear, damage, or loss to luggage resulting from normal transportation, except where caused by the Company’s or a Transportation Provider’s negligence and where liability cannot legally be disclaimed. This Section does not apply to mobility or assistive devices, which are governed by Section 13.10.

13.6 Non-Discrimination 

Area Car Service prohibits Transportation Providers and Drivers participating in the Platform from discriminating against, or refusing service to, any Customer or Passenger on the basis of disability, race, color, national origin, ancestry, religion, sex, gender, gender identity or expression, sexual orientation, marital status, medical condition, military or veteran status, age, or any other characteristic protected under applicable federal, state, or local law.

13.7 Service Animals — No Exceptions

Transportation Providers and Drivers participating in the Platform must accept Passengers accompanied by a service animal. There are no exceptions to this requirement on the grounds of allergies, religious objection, personal preference, or generalized fear of animals. A Provider or Driver who refuses service to a Passenger because of a service animal may be permanently removed from the Platform. Area Car Service makes that determination at its sole discretion following review of the incident.

13.8 What Is a Service Animal; No Documentation Required

A service animal is an animal individually trained to do work or perform tasks for the benefit of an individual with a disability. Passengers are not required to provide documentation, certification, registration, identification, a vest, a harness marking, or any other proof that an animal is a service animal, and are not required to place a service animal in a crate or carrier. A Driver who is unsure may ask only (a) whether the animal is a service animal required because of a disability, and (b) what work or task the animal has been trained to perform.

13.9 No Cleaning Fee for Service Animals

No cleaning fee may be charged for shedding, hair, or the ordinary presence of a service animal, and no Transportation Provider or Driver is entitled to such a fee. If such a fee has been charged, notify the Company at the contact details in Section 31 and it will be refunded in accordance with Section 19.

13.10 Assistive Devices

Transportation Providers and Drivers must not refuse service to a Passenger with a disability who is able to enter the Vehicle unaided, and must assist with the stowing of assistive devices — including folding wheelchairs, walkers, crutches, canes, and portable oxygen — to the same extent they would assist with any other luggage.

13.11 Advance Accommodation Requests

Where a Customer requires a wheelchair-accessible Vehicle, a lift or ramp, or another accommodation that depends on specific vehicle equipment, the Customer should request it at the time of booking so that Area Car Service can assign a suitably equipped Transportation Provider. This Section does not condition the rights in Sections 13.6 to 13.10 on advance notice.

13.12 Non-Service Animals

Pets and other animals that are not service animals may be carried only where agreed in advance and where the assigned Transportation Provider has approved. Where agreed, the Customer is responsible for securing the animal appropriately and for any excessive mess or damage, subject to Section 16. A provider may decline to carry an animal that was not agreed in advance.

13.13 Reporting Accessibility Issues

To report a refusal of service, harassment, an improper cleaning fee, or any other issue relating to a service animal, an assistive device, or discrimination, contact Area Car Service at the details in Section 31. The Company investigates every such report and takes appropriate action, which may include permanent removal of a Provider or Driver from the Platform.

13.14 Flow-Down to Providers

The obligations in Sections 13.6 to 13.13 are imposed on every Transportation Provider by contract under the Company’s Transportation Provider Agreement. 

13.15 Platform Accessibility

Area Car Service works to make its website and applications accessible and to conform with WCAG 2.1 Level AA. If you encounter an accessibility barrier, contact us at the details in Section 31 and we will work with you to provide the information or complete the transaction through an alternative accessible means.

14. Prohibited Activities

The following are strictly prohibited during transportation services:

• commission of any criminal offense;
• possession of illegal substances or transportation of hazardous materials prohibited by law;
• possession of firearms, ammunition, explosives, fireworks, or other weapons, except where carriage is expressly authorized by law and disclosed to the Company in advance;
• open containers of alcohol where prohibited by applicable law;
• smoking or vaping of any kind in the Vehicle;
• use of fraudulent payment methods or provision of false identity information;
• threatening or assaulting Drivers or Passengers;
• vandalism or interference with Vehicle operation; and
• any conduct that endangers public safety.

Violation of this Section may result in immediate termination of service without refund, may result in the full reservation amount being charged, and may be reported to appropriate law-enforcement authorities.

15. Lost and Found

Passengers are solely responsible for ensuring that all personal belongings are removed from the Vehicle upon completion of the Trip. Area Car Service and participating Transportation Providers are not insurers of lost property and do not guarantee recovery of any item left in a Vehicle. Where lost property is located, the Company may, at its discretion, coordinate its return; shipping, handling, storage, and administrative costs may be charged to the Customer. Unclaimed property may be disposed of in accordance with applicable law after any applicable retention period.

16. Cleaning, Damage, and Repair Charges

16.1 Responsibility

Customers are financially responsible for damage to, or excessive soiling of, a Vehicle caused by themselves or by any Passenger included in their reservation, beyond ordinary wear.

16.2 Evidence and Notice 

Before charging any cleaning or damage amount, Area Car Service will:

(a) obtain from the Transportation Provider photographic evidence of the damage or soiling and, for repair costs, a written estimate or invoice; (b) notify the Customer in writing, with that evidence, within [[seventy-two (72) hours]] of the Trip; and (c) allow the Customer [[five (5)]] Business Days to respond before charging the authorized payment method.

Area Car Service will not charge a cleaning or damage amount on the basis of an unevidenced allegation. Where the Company is required to act more quickly to preserve a claim, it will still provide the evidence and an opportunity to respond, and will reverse the charge if the response establishes that it was not properly due.

16.3 Amount and Collection

Charges are limited to the reasonable documented cost of cleaning or repair, together with documented out-of-service time where the Vehicle could not be operated, calculated at the rates applicable to the reservation under Section 6.5. Acting as the Provider’s limited payment collection agent, the Company remits the amount collected to the applicable Transportation Provider. Such amounts are collected for the Provider’s account and are non-refundable except where the underlying charge is determined to have been made in error.

16.4 Disputes

A Customer may dispute a cleaning or damage charge through the process in Section 21. Section 13.9 overrides this Section in respect of service animals.

17. Right to Refuse or Terminate Service

17.1 Our Standards and Our Discretion

Area Car Service is committed to providing service in a fair, professional, and lawful manner, and it is the Company’s policy not to refuse, suspend, or terminate service arbitrarily.

This Section states the Company’s operating policy. It does not create a contractual standard of review, a warranty, or a cause of action, and it does not limit the Company’s discretion under Section 17.2. Area Car Service may, in its sole discretion, decline, refuse, suspend, cancel, or terminate any reservation, account, or access to the Platform, with or without prior notice.

17.2 Grounds for Refusal or Termination

Grounds on which Area Car Service and participating Transportation Providers may refuse, suspend, cancel, or terminate service include, without limitation:

• safety concerns affecting the Customer, Passenger, Driver, public, or Vehicle;
• failure to complete required payment or payment authorization;
• suspected fraudulent activity or unauthorized use of a payment method, or failure to provide reasonable verification when requested under Section 8;
• inaccurate, false, incomplete, or misleading booking information;
• passenger count, luggage, or cargo exceeding the legal or safe capacity of the assigned Vehicle;
• unlawful, abusive, threatening, violent, discriminatory, or harassing conduct, or excessive intoxication;
• possession of illegal drugs, unlawful weapons, or prohibited hazardous items;
• interference with the Driver’s safe operation of the Vehicle, or damage or threatened damage to property;
• failure to comply with reasonable safety instructions or with applicable law, airport rules, venue rules, or these Terms;
• chargeback abuse or a pattern of disputed payments;
• unavailability of a Vehicle or Transportation Provider; or
• a Force Majeure Event or other circumstance beyond the Company’s reasonable control that makes service unsafe, unlawful, or commercially impracticable.

Nothing in this list limits Section 17.1.

17.3 Termination During Service

If service is terminated after the Driver has arrived or the Trip has begun due to unsafe, unlawful, abusive, fraudulent, or materially improper conduct by the Customer or any Passenger, the Customer remains responsible for the full reservation amount and any applicable cleaning, damage, waiting-time, repair, administrative, or other charges permitted under these Terms. If service is terminated for a reason not caused by the Customer or Passenger — such as a Vehicle failure or Provider issue — the Customer may be eligible for replacement service, rescheduling, or a refund for the unfulfilled portion, subject to the Refund Policy (Section 19) and applicable law.

17.4 Remedies and Right to Request Review

Where service is refused, canceled, or terminated for reasons not caused by the Customer or Passenger, Area Car Service will make commercially reasonable efforts to provide a remedy such as a replacement Driver or comparable Vehicle, rescheduling, a full or partial refund for the portion not provided, or another reasonable resolution.

A Customer who believes service was refused or terminated in error may request a review under Section 21. The review process in Section 21 is an internal service standard and is not a contractual condition precedent to, a substitute for, or a limitation on, any right the Customer has under Section 27 or under applicable law.

17.5 Reporting Serious Incidents

Area Car Service and participating Transportation Providers may report suspected criminal activity, fraud, threats, violence, unsafe conduct, property damage, or unlawful behavior to law enforcement, payment processors, financial institutions, insurance carriers, or regulatory authorities where permitted or required by law.

18. Cancellation Policy

18.1 How to Cancel

Customers may request cancellation of a confirmed reservation through an approved channel (telephone, email, SMS, or the Company’s reservation system). A cancellation is not effective until Area Car Service confirms receipt or the request is recorded through a Company-approved system. Customers are encouraged to cancel as early as possible to avoid unnecessary dispatch and administrative costs.

18.2 Cancellation Windows

Unless a different rule is stated in the booking confirmation, the following applies. Cancellation outside the applicable window carries no cancellation charge.

18.3 Deposits and Prepayment

Reservations for special events, holidays, peak dates, concerts, sporting events, weddings, proms, or corporate events may require deposits or prepayment and may be non-refundable after a deadline stated in the booking confirmation. For hourly reservations, a Customer who ends the reservation early remains responsible for the confirmed hourly minimum unless otherwise agreed in writing.

18.4 Changes Treated as Cancellation

Changes requested inside the applicable window in Section 18.2 may be treated as a cancellation and rebooking. Area Car Service may, at its discretion and subject to availability, accommodate a late change without a cancellation charge; where it does, the amended reservation is repriced at the applicable rate.

18.5 Cancellation by Area Car Service

Area Car Service may cancel a reservation on any ground in Section 17.2. If the Company cancels for reasons not caused by the Customer, it will make commercially reasonable efforts to provide replacement service, reassign a Provider, or reschedule, and will otherwise issue a full refund under Section 19.2.

18.6 Cancellation for Cause

No cancellation charge applies where the Customer cancels because of a documented flight cancellation by the airline, a government-ordered closure or evacuation affecting the pickup or destination, or any other Force Majeure Event under Section 25. The Company may request reasonable supporting evidence.

18.7 Effect of Cancellation

Cancellation does not release the Customer from responsibility for charges already properly incurred, including late-cancellation fees, no-show fees, waiting time, administrative costs, and damage or cleaning charges.

19. Refund Policy

19.1 General Standard

Area Car Service reviews refund requests in a fair, commercially reasonable, and good-faith manner. Eligibility depends on the reason for the request, the timing of cancellation, the service status, the amount of service already provided, the conduct of the Customer or Passengers, and costs already incurred. Nothing in this Policy limits any rights the Customer may have under applicable law.

19.2 Full Refunds

The Customer receives a full refund of all amounts paid, including any transaction or booking fee, where:

(a) Area Car Service cancels a confirmed reservation for a reason not caused by the Customer and no replacement or rescheduling is accepted (Section 18.5); (b) no Transportation Provider arrives and no replacement can reasonably be arranged (Section 11.2); (c) the Customer cancels outside the applicable window in Section 18.2; or (d) the Customer cancels for cause under Section 18.6.

19.3 Partial Refunds

Partial refunds may be issued where only part of the service was not provided, or where a verified service issue materially affected the reservation, accounting for the portion completed, verified delays caused by the Company or Provider, replacement service provided, and operational costs already incurred.

19.4 Vehicle Substitution and Delays

A vehicle substitution does not automatically entitle the Customer to a refund if the replacement Vehicle is reasonably comparable, suitable, and capable of safely completing the service. If the replacement is materially lower in category, capacity, or value, the Customer may be eligible for a reasonable price adjustment, partial refund, or credit. A delay does not automatically entitle the Customer to a refund; the Company will review delay-related requests based on the cause and length of the delay, communication records, conditions, Driver reports, and whether the service was still received.

19.5 Non-Refundable Situations

Unless otherwise required by applicable law or expressly approved in writing, refunds may be denied where the Customer cancels inside the applicable window; is classified as a No-Show; provides incorrect pickup, destination, date, time, flight, or contact information; refuses service after the Driver arrives; violates these Terms; engages in unsafe, abusive, unlawful, fraudulent, or materially improper conduct; declines to use a reasonably suitable Vehicle that arrived within a commercially reasonable time; or where service is delayed by a Force Majeure Event or other circumstance beyond reasonable control.

19.6 Processing Time and Method

Approved refunds are generally processed within [[five (5) to ten (10)]] Business Days after approval. Actual posting time may vary depending on the Customer’s bank, card issuer, or payment processor, and Area Car Service is not responsible for delays caused by those parties after a refund has been submitted. Refunds are generally issued to the original payment method unless another lawful method is approved. Service credits or coupon codes may be offered as an alternative resolution where appropriate, but a Customer is not required to accept a credit in place of a refund where a refund is required by applicable law.

20. Service Credits, Coupons, and Promotions

Area Car Service may offer promotional discounts, coupon codes, referral credits, service credits, loyalty benefits, or other incentives from time to time, subject to the terms stated at issuance. Unless expressly stated otherwise in writing, such credits have no cash value, may not be exchanged for cash, and may only be applied toward eligible future reservations. Promotional offers may be subject to expiration dates, vehicle-category or geographic limits, minimum-fare requirements, blackout dates, one-time-use and non-transferability restrictions, and restrictions on combining offers. The Company may reject, cancel, suspend, or revoke any promotional credit where it reasonably believes there has been fraud, abuse, duplicate-account creation, unauthorized transfer, or violation of these Terms. Providing a credit, coupon, or discount as a goodwill gesture is not an admission of fault, liability, negligence, or breach.

21. Customer Complaints and Service Review

Customers may submit complaints, service concerns, refund requests, or billing disputes to Area Car Service customer support, which will review them in a fair and commercially reasonable manner. Customers are encouraged to submit complaints as soon as reasonably possible — and, where practicable, within [[seven (7)]] Business Days after the Trip date — so the Company can investigate while records, Driver statements, and communications remain available. Failure to submit within this period may limit the Company’s ability to investigate, but does not limit any rights the Customer may have under applicable law.

To assist review, the Customer should provide the reservation number, Passenger name, pickup date and locations, a description of the issue, and any supporting photos, receipts, or communications. The Company may review reservation, payment, call, SMS, email, and dispatch records, and may contact the Customer, Driver, Provider, or payment processor. After review, the Company may offer an appropriate resolution, which may include an explanation, correction of billing errors, a full or partial refund, a service credit or coupon, rescheduling, replacement service, internal corrective action, or no refund where the complaint is not supported by available records. Reviewing a complaint or offering a resolution is not an admission of fault or liability.

Where a Customer disagrees with the outcome, they may request a further review. This Section describes an internal service standard. It is not a contractual condition precedent to, and does not limit or delay, the dispute-resolution process in Section 27 or any right under applicable law.

22. Service Standards, Limitations, and Warranty Disclaimer

22.1 Service Commitment and Practical Limitations

Area Car Service makes commercially reasonable efforts to provide professional, reliable, and timely transportation coordination through accurate booking support, clear communication, qualified assignments, and reasonable assistance before, during, and after the Trip. Certain factors may nonetheless affect timing, availability, routing, or completion, including traffic, weather, road closures, construction, accidents, airport rules or congestion, venue restrictions, mechanical issues, passenger or flight delays, government restrictions, and other circumstances beyond reasonable control.

22.2 Estimates and Pickup Recommendations

Estimated travel times, pickup recommendations, and arrival estimates are provided for planning convenience only. The Customer remains responsible for selecting a pickup time that allows sufficient time for flights, meetings, events, baggage handling, security screening, customs, or other commitments. Area Car Service does not guarantee exact arrival times, travel times, route duration, airport processing time, traffic or weather conditions, flight status, or event access, and is not responsible for delays or service limitations caused by circumstances outside its reasonable control.

22.3 Driver Assignment

Area Car Service may assign or reassign a Driver or Transportation Provider based on availability, licensing, service area, vehicle category, operational needs, and safety. If a Customer requests a specific Driver, the Company may make commercially reasonable efforts to accommodate the request, but a specific Driver is not guaranteed unless expressly confirmed in writing.

22.4 WARRANTY DISCLAIMER

THE PLATFORM AND THE COMPANY’S SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Area Car Service DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, UNINTERRUPTED SERVICE, AND ERROR-FREE OPERATION.

Area Car Service MAKES NO WARRANTY REGARDING THE QUALITY, SUITABILITY, SAFETY, PUNCTUALITY, OR ABILITY OF ANY TRANSPORTATION PROVIDER, DRIVER, OR VEHICLE.

NOTHING IN THIS SECTION LIMITS ANY RIGHT THAT CANNOT LAWFULLY BE WAIVED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS THIS SECTION APPLIES ONLY TO THE EXTENT PERMITTED.

23. Limitation of Liability

23.1 EXCLUSION OF INDIRECT DAMAGES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Area Car Service SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM, THE BOOKING PROCESS, TRANSPORTATION COORDINATION, COMMUNICATIONS, PAYMENTS, RESERVATION CHANGES, CANCELLATIONS, DELAYS, OR TRANSPORTATION SERVICES — INCLUDING DAMAGES FOR MISSED FLIGHTS, MEETINGS, APPOINTMENTS, EVENTS, OR HOTEL CHECK-INS; LOST BUSINESS OPPORTUNITIES, INCOME, PROFITS, OR GOODWILL; BUSINESS INTERRUPTION; EMOTIONAL DISTRESS; INCONVENIENCE; TRAVEL DISRUPTION; UNAPPROVED REPLACEMENT-TRANSPORTATION COSTS; OR LOSS, THEFT, OR DAMAGE TO PERSONAL BELONGINGS — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

23.2 LIABILITY CAP

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF Area Car Service FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO A RESERVATION, TRANSPORTATION SERVICE, PAYMENT, REFUND, DISPUTE, OR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT ACTUALLY PAID BY THE CUSTOMER TO Area Car Service FOR THE SPECIFIC RESERVATION GIVING RISE TO THE CLAIM, OR (B) [[FIVE HUNDRED UNITED STATES DOLLARS (US$500.00)]].

THIS LIMITATION APPLIES IN THE AGGREGATE TO ALL CLAIMS ARISING FROM THE SAME RESERVATION OR SERIES OF RELATED EVENTS, REGARDLESS OF THE NUMBER OF CLAIMS OR THEORIES OF LIABILITY ASSERTED, AND APPLIES WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE.

23.3 Providers; No Prohibited Limitation; Mitigation

Where a claim arises from the conduct, operation, negligence, or omission of an independent Transportation Provider or Driver, the Customer acknowledges that such claim may be subject to the Provider’s own insurance, obligations, and applicable law, and that Section 4 governs.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including for death or personal injury caused by Area Car Service’s own negligence, for the Company’s own fraud or fraudulent misrepresentation, or for gross negligence or willful misconduct, to the extent such liability cannot lawfully be limited.

The Customer agrees to take reasonable steps to reduce or avoid losses, including providing accurate information, choosing reasonable pickup times, staying reachable, promptly notifying the Company of issues, and allowing a reasonable opportunity to resolve them.

23.4 Allocation of Risk

The Customer acknowledges that the pricing of the Company’s services reflects the allocation of risk in this Section and that these limitations are an essential basis of the agreement between the parties.

23.5 TIME LIMITATION ON CLAIMS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATING TO THESE TERMS, A RESERVATION, A TRIP, THE PLATFORM, OR ANY PAYMENT OR REFUND MUST BE FILED OR COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE ON WHICH IT ACCRUED, AND IS PERMANENTLY BARRED THEREAFTER. This limitation does not apply where applicable law prohibits the shortening of a limitations period, or to claims that cannot lawfully be time-limited by agreement.

24. Assumption of Risk

The Customer acknowledges that ground transportation involves ordinary and inherent risks, including traffic and road conditions, weather, sudden stops, accidents, construction, airport congestion, public events, mechanical issues, and the actions of other road users. By booking or using transportation services arranged through Area Car Service, the Customer voluntarily accepts these ordinary risks, except where a risk arises from conduct that cannot lawfully be disclaimed.

The Customer assumes responsibility for all personal belongings, luggage, electronics, medication, documents, valuables, and other property brought into the Vehicle, and is encouraged to keep valuables in their personal possession at all times.

This Section does not waive any claim the Customer may have against a Transportation Provider or Driver, does not extend the limitations in Section 23, and does not apply to liability that cannot lawfully be excluded under Section 23.3.

25. Force Majeure

Area Car Service shall not be responsible or liable for any delay, failure, interruption, cancellation, or inability to perform where it results from events beyond the Company’s reasonable control (each, a “Force Majeure Event”). Force Majeure Events include, without limitation: severe weather; natural disasters, earthquakes, floods, and fires; traffic emergencies, road closures, and accidents; airport closures and flight cancellations; government orders and law-enforcement activity; civil unrest, terrorism, and war; strikes and labor or fuel shortages; public-health emergencies; utility, technology, internet, or payment-processor failures; cyberattack; vehicle breakdowns; the acts or omissions of third parties; and any other event that makes service unsafe, unlawful, impossible, or commercially impracticable.

Where a Force Majeure Event affects a reservation, Area Car Service will make commercially reasonable efforts to notify the Customer, coordinate with the Transportation Provider, provide an available alternative, reschedule, or issue an appropriate refund or credit in accordance with these Terms and applicable law. Except where liability cannot lawfully be limited, the Company is not liable for missed flights, events, or appointments, business losses, emotional distress, inconvenience, replacement-transportation costs, or additional expenses resulting from a Force Majeure Event.

This Section does not excuse an obligation to pay amounts already due for services already performed.

26. Indemnification

26.1 Customer Indemnity

To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Area Car Service and its owners, officers, directors, members, managers, employees, contractors, agents, affiliates, representatives, successors, and assigns from and against any claims, damages, losses, liabilities, costs, expenses, fines, penalties, demands, actions, or reasonable legal fees arising out of or relating to:

• the Customer’s breach of these Terms;
• false, inaccurate, or misleading booking information;
• unauthorized use of a payment method, including use of a Cardholder’s payment method without authorization under Section 7.7;
• fraudulent conduct or chargeback abuse;
• damage to a Vehicle or associated cleaning or repair costs;
• illegal, unsafe, abusive, violent, or improper conduct by the Customer or any Passenger;
• injury or damage caused by the Customer or Passenger;
• violation of applicable law or of airport, venue, or local transportation rules; and
• any claim brought by a Passenger or third party arising from a reservation made by the Customer.

26.2 Bookings on Behalf of Others

If the Customer books transportation on behalf of another person or entity, the Customer is responsible for communicating these Terms to that Passenger and remains responsible for all charges, conduct, damages, and claims arising from the reservation.

26.3 Limits on the Indemnity

This indemnity does not apply to the extent a claim arises from Area Car Service’s own negligence, gross negligence, willful misconduct, or breach of these Terms, or to any liability that cannot lawfully be indemnified under applicable law.

26.4 Procedure

Area Car Service will notify the Customer of any claim subject to this Section within a reasonable time of becoming aware of it. The Customer agrees to cooperate reasonably in the defense of any indemnified claim. Area Car Service may assume exclusive defense and control of any matter subject to indemnification. The Customer shall not settle any such claim without the Company’s prior written consent where the settlement affects the Company’s rights, obligations, or financial exposure, and the Company shall not settle any such claim in a manner that imposes a non-indemnified obligation or an admission of liability on the Customer without the Customer’s written consent, not to be unreasonably withheld. These indemnification rights are in addition to any other remedies available to the Company.

27. Governing Law and Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CLAIM IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.

27.1 Governing Law

These Terms and any dispute arising out of or relating to them or to services arranged through Area Car Service are governed by the laws of the State of Virginia, without regard to its conflict-of-laws principles, except (a) that the Federal Arbitration Act governs the interpretation and enforcement of Section 27.3, and (b) to the extent that the mandatory consumer-protection or transportation laws of the jurisdiction in which the Trip is performed, or in which the Customer resides, apply.

27.2 Informal Resolution First

Before initiating arbitration, the parties agree to first attempt in good faith to resolve any dispute informally. The complaining party must send a written Notice of Dispute to the other. The Customer’s notice goes to the address and email in Section 31; the Company’s notice goes to the contact information associated with the Customer’s reservations. The notice must state the party’s full name and contact details, the reservation number, a description of the dispute, and the relief sought.

The parties will make reasonable efforts to resolve the matter within thirty (30) days of that notice. This is a condition precedent to arbitration, and the applicable limitation period is tolled during this period. Either party may ask a court to enjoin an arbitration commenced before this process is complete.

27.3 Binding Arbitration and Class-Action Waiver

(a) Agreement to Arbitrate. Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms, a reservation, a Trip, the Platform, any payment or refund, or the breach, termination, enforcement, interpretation, or validity of these Terms (each, a “Dispute”) shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (available at www.adr.org or by calling 1-800-778-7879), as modified by this Section. The arbitrator shall be a retired judge or an attorney licensed to practice in the state identified in Section 27.1, selected in accordance with the AAA Rules. The arbitrator has exclusive authority to resolve any Dispute, including any question of the scope, applicability, enforceability, or formation of this arbitration agreement, except as stated in subsections (d) and (e).

(b) Federal Arbitration Act. The parties agree that these Terms evidence a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this Section, notwithstanding the governing law stated in Section 27.1.

(c) Exceptions. The following are not subject to Sections 27.2 and 27.3:

(i) an individual claim brought in small-claims court, where the claim qualifies and remains in that court on an individual basis; (ii) an application for injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or confidential information, or for temporary relief in aid of arbitration; (iii) a claim alleging sexual assault or sexual harassment arising from a Trip or from use of the Platform, which the Customer may elect to bring in arbitration or in a court of competent jurisdiction, consistent with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, 9 U.S.C. §§ 401–402; and (iv) a claim for public injunctive relief, as provided in Section 27.5.

(d) Class-Action and Representative-Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS ONLY. THE PARTIES WAIVE ANY RIGHT TO BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING, EXCEPT AS PROVIDED IN SECTION 27.4. The enforceability of this subsection (d) shall be determined by a court and not by the arbitrator.

(e) Severability of This Section. If subsection (d) is held invalid or unenforceable in whole or in part as to any Dispute, then Section 27.3 shall be null and void as to that Dispute only, which shall instead proceed in the courts identified in Section 27.7. All other Disputes remain subject to arbitration, and the remainder of these Terms shall remain in full force and effect. Nothing in this subsection permits class arbitration, which the parties expressly do not consent to under any circumstances. If any provision of this Section other than subsection (d) is held unenforceable, that provision is severed and the remainder of this Section continues in force.

(f) Costs. Payment of filing, administration, and arbitrator fees shall be governed by the AAA Rules, including any provision limiting a consumer’s share of such fees. Area Car Service will pay any portion of such fees allocated to it under those Rules within the time required, and will additionally pay any portion allocated to the Customer that exceeds what the Customer would have paid to file the same claim in the courts identified in Section 27.7, except where the arbitrator determines the claim was frivolous or brought for an improper purpose.

(g) Arbitration Procedure. The arbitration shall be conducted in the English language before a single arbitrator. The Customer may elect to have the arbitration conducted by telephone or videoconference, on the basis of documents alone, or in the county of the Customer’s residence. The arbitrator may award any relief available to the individual claimant in a court of competent jurisdiction, including statutory damages and attorneys’ fees where a statute so provides. The award is final and binding and may be entered in any court of competent jurisdiction.

(h) Confidentiality. The parties will keep the substance of any arbitration award confidential, except as necessary to enforce or challenge it, to comply with law, or to pursue a legal, regulatory, or insurance claim. Nothing in this subsection prevents a Customer from disclosing the existence of a dispute, describing their own experience, communicating with a regulator or law-enforcement authority, or making any disclosure protected by applicable law.

(i) Survival. This Section survives termination of these Terms and any reservation.

27.4 Coordinated and Mass Filings

If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed against Area Car Service by or with the assistance of the same or coordinated counsel, the demands shall be administered in batches of no more than fifty (50). The parties shall each select two bellwether cases per batch to proceed first, and the remaining cases in that batch shall be stayed. Following resolution of the bellwethers, the parties shall attempt in good faith to resolve the remaining cases in the batch, including through mediation. The applicable limitation period is tolled for all stayed claims. This Section is intended to promote efficiency and cost control, and neither party may invoke it as a basis to deny any claimant an individual hearing on the merits.

27.5 Public Injunctive Relief

Notwithstanding any other provision of this Section, a claim for public injunctive relief — injunctive relief having the primary purpose and effect of prohibiting unlawful acts that threaten future injury to the general public — is not subject to arbitration and may be brought in a court of competent jurisdiction. Any such claim shall be stayed pending completion of arbitration of the arbitrable claims. If this Section 27.5 is held unenforceable, it shall be severed and the remainder of Section 27 shall survive.

27.6 Right to Opt Out of Arbitration

A Customer may opt out of Sections 27.3 and 27.4. To do so, send written notice within thirty (30) days of the date on which the Customer first accepted these Terms, to the address or email in Section 31, stating the Customer’s full name, the email address or telephone number associated with their reservations, and a clear statement of intent to opt out of arbitration. Opting out does not affect any other provision of these Terms and will not affect the Customer’s use of the Platform or the service they receive in any way.

27.7 Venue 

To the extent any dispute proceeds in court rather than arbitration, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in the State of  Virginia (which must be the same state as in Section 27.1), and waive any objection to venue in those courts, except that the Customer may bring an individual claim in the courts of the county in which the Customer resides, and except where applicable law provides the Customer a non-waivable right to another forum.

27.8 Right to Reject Changes to This Section

If Area Car Service materially changes this Section 27 after the date on which the Customer first accepted these Terms, the Customer may reject that change by sending written notice to the Company at the address in Section 31, or by email from the address associated with the Customer’s reservations, within thirty (30) days of the date the change became effective as indicated in the “Last Updated” date at the head of these Terms. To be effective, the notice must state the Customer’s full name and clearly indicate an intent to reject the change. A Customer who rejects a change agrees to arbitrate Disputes in accordance with this Section as it existed on the date the Customer last accepted it. Rejecting a change to this Section does not affect any other provision of these Terms.

28. Insurance and Regulatory Compliance

28.1 Provider Obligations

Transportation Providers participating in the Area Car Service network are required by their agreement with the Company to maintain the licenses, permits, vehicle registrations, inspections, and commercial automobile liability insurance required by applicable federal, state, and local law and by any applicable airport or venue authority, and to name additional insureds where required by that agreement.

28.2 Nature of the Company’s Role

The Customer acknowledges that: (i) transportation services are performed by independent Transportation Providers, not by Area Car Service; (ii) the primary insurance applicable to any Trip is the insurance maintained by the Transportation Provider and its Driver; (iii) Area Car Service does not own, lease, operate, garage, maintain, or control the Vehicles used to perform Trips; and (iv) Area Car Service does not provide, and is not required to provide, insurance coverage for Passengers, their property, or the operation of any Vehicle.

28.3 Provider Documentation and No Assurance as to Compliance Status

Transportation Providers are required, as a condition of participating in the Company’s network, to submit evidence of their licences, permits, registrations, and insurance at onboarding and upon renewal, and to notify the Company promptly of any lapse, cancellation, suspension, or material change. The Company records this documentation.

The Customer acknowledges that any review, request, follow-up, or confirmation the Company undertakes in relation to Provider documentation is carried out for the Company’s own operational and contractual purposes. It is not undertaken for the benefit of any Customer, does not create a duty owed to any Customer, and does not constitute an assumption of responsibility for a Provider’s compliance, operations, vehicles, or conduct. Consistent with Section 4.3, the Company may in its discretion request, review, verify, decline to accept, or take no action in respect of any documentation, and is under no obligation to any Customer to do so.

Transportation laws, licensing requirements, insurance rules, and airport and local operating requirements vary by city, county, state, airport, venue, and service type, and a Provider’s circumstances may change without notice to the Company. Area Car Service therefore makes no representation or warranty that any Provider’s licensing, permit, registration, or insurance status is valid, current, adequate for the Customer’s purposes, or unchanged at any given time.

28.4 Company Licensing

Area Car Service holds the registrations, and authorities applicable to its own activities as a technology and booking intermediary in the jurisdictions in which it operates. Nothing in this Section waives any right the Customer may have under applicable law relating to transportation safety, insurance, or consumer protection.

29. Platform Use and Intellectual Property

29.1 Permitted and Prohibited Use

The Customer may use the Platform only for lawful purposes and in accordance with these Terms. The Customer shall not use the Platform for fraudulent, unlawful, abusive, or deceptive purposes; submit false booking information or impersonate another person; use another person’s payment method without authorization; interfere with the Platform’s functionality or attempt to bypass security controls; scrape, copy, or extract Platform data without authorization; upload malicious code; attempt unauthorized access to Company systems; harass or defraud any person; or misuse promotional codes, coupons, credits, or referral programs. Area Car Service may suspend, restrict, or deny Platform access where it reasonably believes a Customer has violated these Terms or created legal, security, operational, or safety risk.

29.2 Platform Availability

The Company does not guarantee continuous, uninterrupted, or error-free access to the Platform, which may be unavailable due to maintenance, technology issues, third-party outages, security updates, or circumstances beyond reasonable control.

29.3 Intellectual Property and Feedback

All website content, branding, logos, trade and service names, text, graphics, images, designs, software, systems, booking workflows, and other intellectual property associated with Area Car Service are owned by or licensed to the Company. Customers are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Platform solely for lawful booking and service-related purposes, and shall not copy, reproduce, distribute, modify, publish, sell, license, reverse-engineer, or create derivative works from the Company’s intellectual property without prior written permission.

If a Customer provides suggestions, feedback, or reviews, the Customer grants the Company a non-exclusive, royalty-free, worldwide right to use that feedback for business improvement, customer service, marketing, training, or operational purposes, subject to applicable law and the Company’s Privacy Policy.

29.4 Reviews

Where the Platform or a third-party service invites a review, reviews must reflect the Customer’s own first-hand experience and must not contain unlawful, defamatory, discriminatory, harassing, or knowingly false content. Area Car Service may decline to publish or may remove a review that breaches this Section but assumes no obligation to monitor reviews and does not endorse them. Nothing in these Terms restricts a Customer from publishing a truthful review of the Company or its services, and Area Car Service does not impose or enforce any non-disparagement condition on Customers, consistent with the Consumer Review Fairness Act, 15 U.S.C. § 45b.

30. General Provisions

30.1 Entire Agreement and Conflict

These Terms, together with the booking confirmation, the Privacy Policy, the rates disclosed for the reservation in accordance with Section 6.5, and any written terms expressly incorporated by reference, constitute the entire agreement between the Customer and Area Car Service regarding the Platform and services arranged through the Company, and supersede prior or contemporaneous communications, proposals, advertisements, quotations, or understandings on the same subject. If there is a conflict between these Terms and a specific written booking confirmation, the confirmation controls only as to the specific reservation details expressly stated in it, and all other provisions of these Terms remain in effect.

30.2 Updates to These Terms

Area Car Service may update these Terms from time to time to reflect changes in law, business operations, payment practices, Platform features, safety procedures, or other legitimate reasons.

For any material change, the Company will provide at least thirty (30) days’ notice before the change takes effect, by email to the address associated with the Customer’s reservations and by posting on the Company’s website, stating the new version number and effective date. Non-material changes — including correction of typographical errors, clarifications that do not alter the substance of the Customer’s rights or obligations, and changes required by law — take effect on posting.

A Customer who does not agree to a material change may reject it by notifying the Company at the details in Section 31 before the effective date, or by ceasing use of the Platform. Where a Customer rejects a change, these Terms as they stood immediately before the change continue to govern any reservation already confirmed, and the Company may decline to provide further services to that Customer. Section 27.8 governs changes to Section 27 specifically.

No amendment applies retroactively to a reservation already confirmed, or to any dispute of which either party has given notice under Section 27.2, before the amendment’s effective date.

The version number and Last Updated date at the head of these Terms identify the version in force. Prior versions are available on request.

30.3 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable or, if it cannot be so modified, severed, and the remaining provisions shall continue in full force and effect. Section 27.3(e) governs Section 27.

30.4 No Waiver

No failure or delay by Area Car Service in exercising any right under these Terms operates as a waiver of that right, and no single or partial exercise of any right precludes any further exercise. A waiver is effective only if in writing and signed by an authorized representative of the Company.

30.5 Assignment

The Customer may not assign or transfer these Terms or any rights or obligations under them without the Company’s prior written consent. Area Car Service may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets, on notice to the Customer. These Terms bind and benefit the parties and their permitted successors and assigns.

30.6 Relationship and Third Parties

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the Customer and Area Car Service. Except for the indemnified parties identified in Section 26, and except that Transportation Providers and the Company’s officers, directors, employees, and agents may enforce Sections 22, 23, 24, and 26 to the extent those Sections apply to them, these Terms do not create any third-party beneficiary rights.

30.7 Notices

Notices to Area Car Service must be sent to the contact information in Section 31, and any notice under Section 27 must additionally be sent to the physical address stated there. The Company may provide notices to the Customer using the contact information associated with the reservation, and such notices are deemed received when sent.

30.8 Survival

Provisions that by their nature should survive termination or completion of a reservation — including Sections 4, 7, 8, 13, 14, 16, 22, 23, 24, 26, 27, 29, and 30 — survive.

30.9 Headings and Interpretation

Section headings are for convenience only and do not affect interpretation. “Including” and “such as” are illustrative and not limiting. These Terms shall not be construed against either party by reason of authorship.

30.10 Language

These Terms are drafted in English. Any translation is provided for convenience only, and the English version governs.

30.11 Export and Sanctions

The Customer represents that they are not located in, and are not a national or resident of, any country subject to a United States government embargo, and that they are not listed on any United States government list of prohibited or restricted parties.

31. Contact Information

Customers may contact Area Car Service regarding these Terms, reservations, payments, refunds, complaints, or service concerns:

Area Car Service Headquarters: Virginia Operations: New York, Connecticut, Massachusetts, and New Jersey

Email: info@areacarservice.com Legal notices email: info@areacarservice.com Phone: (888)999-8679 Website: https://Area Car Service.com

For privacy-related requests, refer to the Company’s separate Privacy Policy. For driver or Transportation Provider terms, applicable providers should refer to the separate Driver or Transportation Provider Agreement. For internal data handling, employee access, and payment-security procedures, Company personnel should refer to the separate Internal Data Handling and Payment Security Policy.

32. Privacy, Data Protection, and International Users

32.1 Privacy Policy

The Company’s collection, use, disclosure, and retention of personal information is governed by its Privacy Policy, available at https://areacarservice.com/privacy-policy/, which is incorporated into these Terms by reference and which contains the Company’s disclosures under the California Consumer Privacy Act as amended and other applicable US state data-protection law. In the event of any conflict between these Terms and the Privacy Policy on a matter of personal data, the Privacy Policy controls.

32.2 Data Shared with Transportation Providers

To perform a reservation, Area Car Service discloses to the assigned Transportation Provider the Passenger’s name, contact telephone number, pickup and destination locations, flight or venue details where supplied, passenger and luggage counts, and any special or accessibility requirements the Customer has provided. The Customer acknowledges that this disclosure is necessary to perform the reservation.

32.3 Providers as Independent Controllers

Each Transportation Provider is an independent business and, in respect of the personal data it processes for its own purposes — including its own dispatch records, in-vehicle recordings, driver communications, and regulatory record-keeping — acts as an independent controller and not as a processor of Area Car Service. Area Car Service is not responsible for a Transportation Provider’s compliance with data-protection law in respect of processing carried out for that Provider’s own purposes, and a Customer’s data-protection claim relating to such processing lies against that Provider.

32.4 International Users and Cross-Border Transfers

The Platform is operated from, and personal data is processed in, the United States. The Company’s services are directed to customers in the United States. Where a Customer accesses the Platform from outside the United States, the Customer acknowledges that their personal data will be transferred to and processed in the United States, as described in the Privacy Policy.

32.5 Data Subject Rights

Requests to access, correct, delete, port, restrict, or object to the processing of personal data, and any request to withdraw consent or to opt out of sale or sharing, are handled in accordance with the Privacy Policy, which sets out how to make such a request and the applicable response timelines.

32.6 Children

The Platform is not directed to children under 16, and the Company does not knowingly collect personal information from them. Contact the Company at the details in Section 31 if you believe it has.

33. Contact Information

Customers may contact Area Car Service regarding these Terms, reservations, payments, refunds, complaints, or service concerns:

Area Car Service

Headquarters: Virginia

Operations: New York, Connecticut, Massachusetts, and New Jersey

Email: info@areacarservice.com

Phone: (888) 999-8679

Website: https://areacarservice.com

For privacy-related requests, refer to the Company’s separate Privacy Policy. For driver or Transportation Provider terms, applicable providers should refer to the separate Driver or Transportation Provider Agreement. For internal data handling, employee access, and payment-security procedures, Company personnel should refer to the separate Internal Data Handling and Payment Security Policy.